Officially on 13th June 2008, my company has launched the Quality Transformation programme, a programme which I have shared and indicated in my previous blog. Through embarkation of this programme, we aim to improve our service delivery to our customers. A total mental shakeup is necessary to make this programme a success as we have identified all key action plans to implement immediately.
Last Friday, we have our soft launch in our Kuching Branch whereby my CEO had personally given his important message on how best we could lead the Quality Transformation in our branch operations especially highlighting each of the 6 core values;
(A Photo showing my CEO was handing out the Quality Service handbook to my staff)
Last Friday, we have our soft launch in our Kuching Branch whereby my CEO had personally given his important message on how best we could lead the Quality Transformation in our branch operations especially highlighting each of the 6 core values;
* INTEGRITYWe have been given 2 pieces of t-Shirt (to be worn on every Friday...suka..nya saya...), a Quality Service handbook and a lanyard to keep reminding ourself of the importance on this programme as we want to achieve quantum leap in our service.
* TEAMWORK
* ENTREPRENEURSHIP
* ACCOUNTABILITY
* CUSTOMER CENTRIC
* CARING
(A Photo showing my CEO was handing out the Quality Service handbook to my staff)
